Our 30-day promise

We want you to be happy with your Nirene One. If you are not, you can return it within 30 days of delivery for a refund of the price you paid for the bracelet.

How to return it

1. Send us a message through our contact page within 30 days of delivery. Include your order number.
2. We will reply with the returns address and instructions.
3. Send the bracelet back with everything that came with it: the magnetic charging cable and the gift box.

Condition of the item

Please return the bracelet in good condition and in its original packaging. We may reduce your refund if the item has been damaged or is missing parts.

Return postage

Return postage is paid by you. If the bracelet is faulty or not as described, we pay the return postage.

Your refund

Once we have received your return, we refund you to the payment method you used for your order. We will do this within 14 days.

Faulty or damaged items

If your bracelet arrives damaged or stops working, contact us with your order number and a photo or short video. We will repair, replace or refund it. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it. Our 30-day return window is in addition to that right.