Returns & Refund Policy

We want you to be genuinely happy with your BIOBND purchase. If something isn't right, you can send it back within 45 days of receiving your order. Our support team will walk you through every step so the process stays simple.

Refunds

Once your return is approved, refunds are processed within 5 to 7 business days. Depending on your bank or payment provider, it can take another 7 to 10 business days for the funds to actually land in your account.

Before you send anything back:

• You need to contact our support team first at info@biobnd.com to start the return.
• Returns sent without prior approval from us won't be accepted or refunded.

Order Cancellations

Placed an order by mistake, or changed your mind before it ships? Reach out to our support team right away.

We start processing orders quickly, so speed matters here. Email us as soon as possible at info@biobnd.com and we'll do what we can.

If you contact us within the first hour of ordering, we can usually catch it before it ships. Once your order has a tracking number, we're no longer able to cancel it, but you're still covered by our standard return policy once it arrives.

Return & Refund Policy for Devices

Requirements

• The device must be in its original packaging and in like-new condition.
• The order must have been purchased directly from BIOBND.

Return Shipping

Return shipping costs are on you, unless we confirm the product is defective through troubleshooting. Your refund is issued once we've received and inspected the returned device at our warehouse.

How to Start a Return

Email info@biobnd.com with the following:

• Full Name
• Order Number
• Reason for Return
• Postal Code

Exchange Policy

We stand behind what we make, and we want you to have a device that actually works the way it should.

If your item arrives damaged, defective, or runs into an issue covered by our warranty, our support team will help sort out an exchange.

Before we approve any exchange, we'll run a quick troubleshooting process with you. This helps us confirm whether the device is genuinely faulty, or whether it's something we can fix on the spot, and it makes sure we solve the right problem the first time.

If we're not able to complete troubleshooting together, we may not be able to confirm the fault or move forward with a replacement. Your cooperation here helps us get you sorted faster.

Questions about a return, exchange, or refund? Email our support team at info@biobnd.com. We're here to help.